Policies & FAQ
All jewelry is handmade and made to order. We take about 1-2 weeks to make and send out an order. Please understand this is an estimate. Gold dipped pieces may take up to 2 weeks.
If you need your order sooner than 1-2 weeks, by a certain date or rushed, contact us at firstname.lastname@example.org with any requests. We will most likely be able to accommodate your requests. Please select a faster shipping method at checkout if you need your order rushed as well.
All orders are shipped Monday through Saturday via USPS with a tracking number. We also offer worldwide shipping! Times and rates are as follows:
$4.00 First Class | 2-5 business days
$9.00+ Priority Mail | 1-3 business days
$25.00+ Priority Express Mail | 1-2 business days
$5.00+ First Class Mail | 10+ business days [to select countries]
$23.00+ Priority Mail | 6-10 business days [to select countries]
$40.00 - $60.00+ Priority Mail Express | 3-5 business days
*Prices do not include duty and tax fees for international orders. These fees are the responsibility of the customer and are determined by your country's import tax rates.
You can request a cancellation within 24 hours of purchase. Email email@example.com
Exchange PolicyWe do not offer refunds.
Like most jewelry, please handle all of our pieces with care. You shouldn't sleep or bathe with jewelry on to prevent snags and breakage.
If 14k gold, gold-filled or sterling silver pieces start discoloring, simply use a polishing cloth to bring back that perfect color and shine. You can also find YouTube videos explaining how to clean and restore your jewelry. If it gets dirty, gently wash with mild soap and pat dry.
Plated jewelry should be handled with extra care. Do not get any plated pieces wet and keep separate from other jewelry. If they get dirty, very gently wipe clean with a soft cloth.